Chatbot Builder AI Product Updates Changelog

December 29, 2024 - New Features and Enhancements

• Persistent Menu Feature Enabled in Webchat Editor: The Webchat Editor has been updated to support fully functional persistent menus, providing users with a seamless customization experience.
  • Persistent menus now work as intended, allowing for effortless navigation and improved user interaction.
  • This update resolves previous issues and ensures consistent performance across all configurations.
• Streamlined Customization Experience: The Webchat Editor continues to offer unparalleled simplicity, enabling users to create highly customized webchats with ease.

December 28, 2024 - New Features and Enhancements

• Enhanced Conversation Memory for Webchat: We’ve upgraded the conversation memory feature to ensure it functions seamlessly across all browsers.
  • Improved consistency for users revisiting or navigating across sessions.
  • Reduced interruptions, providing a smoother and more reliable user experience.

December 21, 2024 - New Features and Enhancements

• New API Endpoints for WL Agencies and Enterprise Partners: We’ve introduced two new API endpoints to provide greater flexibility and control:
  • /super/accounts: Allows agencies to create new business accounts easily.
  • /super/users: Enables the creation of user accounts directly through the API.
• New LLM Model Available: The cutting-edge “o1 reasoning model” is now available for partners using their own OpenAI API key. This model brings advanced reasoning capabilities, making responses faster, smarter, and more accurate than ever before.
• Enhanced Appointment Scheduling Tool: Added a new text field on the appointment confirmation page, allowing agencies to include personalized messages or instructions that users will see immediately after booking.
• New Feature for External Requests: Enhanced External Requests functionality now allows the entire endpoint to be configured as a Custom User Field (CUF), not just the parameters. This provides even greater flexibility for dynamic integrations and workflows.

December 20, 2024 - Magic Links QR Code Customization

• Full Customization of Magic Links QR Codes: You can now fully customize your Magic Links QR Codes directly within your CBB account.
• Live Preview: Add your logo or images inside the QR Code and see a live preview as you make edits.
• Advanced Styling Options: Modify colors with solid or gradient fills, change styles, and more to fit your branding.

December 19, 2024 - Improved Instagram Integration

• Auto-Pause on Instagram Messages: Messaging from the Instagram app now automatically pauses the bot and switches to human agent mode, similar to Messenger.
• Bot Reactivation Rule: Introduced customizable rules to reactivate the bot after a set time, ensuring seamless automation after human interactions.

December 15, 2024 - Webchat Editor Advanced Customization

• Launcher Settings: Added options to configure bubble color modes and gradient customization for seamless integration.
• Icon Settings: Introduced precise control over bubble and icon dimensions, including width, height, and percentage-based scaling relative to bubble size.
• Popup Settings: Enabled customization of popup messages with editable text, font size, colors, and positioning, including advanced border styling.
• Timer Settings: Added delay configurations for chat auto-open and popup display to enhance user engagement.

December 13, 2024 - UI & Model Integration Updates

• Gemini 2.0 Flash Model Integration: Integrated the cutting-edge Gemini 2.0 Flash model into the platform within 48 hours of its official launch, enabling advanced capabilities and improved performance for your chatbots.
• Video Tutorials Relocation: Moved the "Video Tutorials" tab from the side menu to the top-right corner’s question mark icon dropdown menu, improving accessibility and freeing up navigation space.

December 10, 2024 - Webchat Editor Customization & UI Improvements

• Customizable Message Corner Radius: Added the ability to individually control the corner radius for each message within the webchat editor, allowing for a more tailored and polished look.
• Advanced Border Controls for Messages & Avatars: Introduced new custom border options for both messages and avatars. Users can now adjust line color, thickness, or remove borders entirely, enabling finer aesthetic control.
• Icon Visibility Bug Fix: Resolved an issue where the mic and upload icons remained visible when disabled, ensuring a cleaner and more consistent interface in the webchat editor.

December 9, 2024 - Navigation Enhancements

• New "Agents," "Assistants," and "Functions" Tabs: Added dedicated tabs to the main navigation bar, enabling builders to quickly access, manage, and switch between their agents, assistants, and functions for a more streamlined workflow.

December 5, 2024 - Assistant Window Enhancements

• New Close Functionality: The Assistant window now closes with a double-click or by using the close button.
• Better Multitasking: You can keep the documentation or support chat open while moving around on your screen seamlessly.
• Revamped Video Tutorials Section: Updated the video tutorial section UI.

December 4, 2024 - Platform-Wide UI Overhaul

• Refined Professional Aesthetic: Updated to a sleek, polished look to elevate usability and overall design.
• Streamlined Navigation: Redesigned layouts make it easier and more intuitive to find what you need.
• These improvements are part of our commitment to making Chatbot Builder AI more efficient, user-friendly, and visually appealing.

December 3, 2024 - Knowledge Base Builder Updates

• "Save Work" Button: Lets you save your progress and content so you can pick up right where you left off.
• Instant Download: Easily download your newly created prompt or custom instructions as a .txt file for backups and version tracking.
• Simpler Layout: Improved layout and buttons for a smoother, easier experience.
• Mobile-Friendly Design: Optimized for easy use on any device, big or small.

December 2, 2024 - UI Update Alert: Streamlined Webchat Management

• We've added "Manage Webchats" directly to the main navigation menu, making it easier than ever to access and control your webchat settings.
• What's New:
  • "Manage Webchats" is now available in the main side menu.
  • Direct access without navigating through multiple pages.
  • Streamlined workflow for webchat configuration.
• Why This Matters: This update is part of our ongoing commitment to making Chatbot Builder AI more user-friendly and efficient.
• Start Using It Now: Log in to your Chatbot Builder AI account to see this new menu option in action.
• Keep an eye out for more updates as we continue to enhance your Chatbot Builder AI experience!

November 30, 2024 - Webchat Editor Final UI Enhancements

• Footer Addition: Added a customizable footer section, allowing for branding and extra info at the bottom of your webchat design.
• Avatar Border Options: Introduced transparent border options for enhanced avatar styling flexibility.
• Enhanced Dropdown Headers: Created better visual hierarchy with new color styling for dropdown section headers.
• UI Refinements: Minor layout tweaks for consistent spacing and alignment throughout the editor.

November 29, 2024 - Additional Polishing of the Webchat Editor

• Cleaner Interface: All main settings are now organized into collapsible dropdown menus (e.g., Message Settings, Font Settings, Avatar Settings, etc.).
• Reset Button: A reset button at the bottom of the editor makes reverting to default settings easy.

November 28, 2024 - Official Launch of the New Webchat Editor

• Header Customization: Adjust text size, color, background, height, alignment, and corner styles (rounded or squared). Optionally add a custom logo via URL.
• Chat Area Styling: Use solid colors or images for the background, set message text size, adjust corner styles, and customize the color scheme for bot and user messages.
• Font Customization: Choose from 10 popular font families to match your brand.
• Avatar Configuration: Toggle avatar visibility, adjust sizing, choose avatar shapes, and upload a custom avatar image.
• Icon & Input Area Design: Enable/disable mic/upload icons, set background colors for the input area, customize text field colors, and refine corner styles.

For more info, check out the blog post and documentation .

November 28, 2024 - Navigation Menu Improvements

• Streamlined Navigation Menu: Cleaned up the main navigation and reorganized items for a more intuitive user experience.
• Help Menu Enhancements: Moved several items into the “Help” drop-down (?) in the top-right corner:
  • PromptGPT
  • Documentation
  • Free Templates
  • Video Requests
  • Facebook Group
  • Discord Community
  • GPT Store
  • Image Links
  • Changelog

November 25, 2024 - New Webchat Visual Editor

• Live Preview Window: See your customizations in real-time.
• Header Customization: Adjust text, color, alignment, and even use squared or rounded corners.
• Chat Area Styling: Backgrounds can be color blocks or images, with flexible message design for both bot and user.
• Design Elements: Choose from five font families, toggle avatar display, and tailor input area styling (upload/mic icons, corner styles, etc.).

November 14, 2024 - Entry Point Links Tool Expanded

• Entry Point Links Tool: Now supports Webchat, Facebook Messenger, Instagram, WhatsApp, and Telegram.
• Contacts Page Selection Bug Fixed: “Select All” correctly selects all contacts now.

November 11, 2024

• Updated Global Terminology: Changed all references from “Prompt Templates” to “Agents” across WL & partner platforms.
• Human Handoff Setting: connect_user_to_human is now disabled by default, giving you more control over manual vs. automated handoff.
• UI Adjustment for PWA View: The UI remains zoomed out when using PWA view, improving display consistency.

November 8, 2024 - iOS Compatibility Enhancements

• Enhanced Prompt Engineering Text Area: Improved iOS compatibility for the prompt engineering text area.
• Increased Fixed Dimensions: Larger fixed dimensions for Custom Instructions and User Message input fields help with iOS’s dynamic text area issues.

November 5, 2024 - Contact Page Enhancements

• Added Functionality: Businesses can now assign a conversation to an admin directly from the contact page.
• Enhanced Visibility: Clearer assignment details for better conversation management.

November 4, 2024 - Brand Color Customization Enhancements

• Enhanced Multiple-Choice Extension Customization: Align multiple-choice extension color with your brand color settings instead of default Meta Blue.
• Refined Date/Date-Time Extensions: Display pickers in your brand color for a polished, cohesive look.

November 3, 2024 - Enhanced Terminology and UI Consistency

• Enhanced Terminology for Flexibility Across LLMs: Removed “Auto-GPT” references; highlights Chatbot Builder AI’s multi-model approach (e.g., Gemini’s Mixture of Experts).
• UI Refinements for Consistency: Standardized references from “Default Reply” to “Default Flow,” plus clearer “OpenAI” references.

November 2, 2024 - Assistant Tab UI V2 Enhancements Complete

• Assistant Tab UI V2 Enhancements: New grid and menu layouts offer a cleaner, streamlined experience.
• Admin Assistant Tab Dark Mode Bug Fixed: Images, GIFs, and videos no longer invert in dark mode.
• Font Upgrade to Montserrat: Officially standardized to Montserrat for a sharper look.
• Upcoming UI & CRM Updates: Expect more phased improvements soon.

November 1, 2024 - New HTML Editor in the Assistant Tab

• HTML Editor Availability: Perfect for emails and landing pages in CBB.
• Easily Adjust Elements: Quick changes to images, bold text, or links.
• Streamlined Editing: No more switching tabs or regenerating content.
• Refined Code Editing: A visual editor for direct code refinement.

October 30, 2024 - Transition to SWARM-Based Agents

• Prompt Templates Renamed to Agents: As part of our proprietary SWARM framework, "Prompt Templates" are now "Agents." Agents can operate independently, collaborate, or hand off tasks within Auto-GPT or Flow Builder.
• Advanced Customization & Integration: Agents support custom instructions, structured user/bot message sequences, and integrated Functions, enhancing accuracy across multiple LLMs.

October 29, 2024 - Flow Preview Tab in Assistant Window

• Replaced the play button with a "Preview" tab for browser previews inside the Assistant window.
• Preview flows (except emails/landing pages) once published.
• Toggle conversation history and refresh the preview easily.
• Cleaner flow builder canvas plus a full-screen view in the Assistant tab.
• Footer toggles the flow builder grid on/off and adjusts size, improving mobile experiences.

October 28, 2024 - CBB Turbo v2.5 Release

• New API Integration: Integrated with 11 Labs eleven_turbo_v2_5 model for advanced voice synthesis & comprehension.
• Improved Voice Quality: More natural-sounding interactions, boosting user engagement.
• Faster Response Times: Optimized for quicker, minimal-latency responses.
• Enhanced Language Support: Broader multi-language capabilities for global users.

October 25, 2024 - Grok Enabled in Flow Builder

• Grok integration is now active in the Flow Builder.
• Allows advanced autonomous operations directly in your flows.

October 24, 2024 - Grok Integration with Auto-GPT

• Grok integrated into Auto-GPT, boosting autonomous capabilities.
• Scheduled to be Flow Builder–ready within 24 hours.
• Now integrated with 4 top-tier LLMs for unmatched performance.

October 23, 2024 - Public Changelog Launch

• Public changelog introduced for transparent updates.
• Improves communication with our user community.

October 21, 2024 - Advanced Date & Time Operations

• Expanded date/time field capabilities with sophisticated calculations.
• Allowed system field values (like {{booking_date}}) to populate date/time custom fields.
• Enhanced date-based operations across the platform.

October 19, 2024 - Flow Builder Grid Enhancement

• Implemented a grid control system in the Flow Builder for better layout precision.
• Press Ctrl+G to toggle the grid on/off.
• Press Ctrl+Shift+G to open the new grid control menu.

September 30, 2024 - Telegram Premium Integration

• Launched full integration with Telegram premium features.
• Automated conversations for Telegram premium users.
• Two-step connection process for easy setup.

September 25, 2024 - Voice Message Control

• Introduced voice message auto-reply controls.
• Selectable voice options for bot responses.
• Enhanced OpenAI voice integration settings.

September 20, 2024 - Message Scheduling

• Inbox message scheduling feature is now live.
• Boosts productivity by enabling timed message sends.
• Improves follow-up management capabilities.

August 5, 2024 - Launched Free Training Courses with Kelly

• New training tab with a variety of resources.
• Collaboration with Kelly, the Chatbot Queen, for expert-level content.
• Over 10 free Chatbot Builder (CBB) training videos now available.
• On-demand access to level up your chatbot building skills.

July 10, 2024 - Server Upgrade for Enhanced Performance

• Server infrastructure upgraded to be 12x faster.
• Ensured readiness for partner and agency scaling.
• Optimized backend architecture for heavy traffic.
• Improved load balancing for better resource utilization.

June 15, 2024 - Updated Built-In LLMs

• Upgraded all 3 built-in language models to their latest versions.
• Introduced new language models for more robust conversations.
• Enhanced accuracy and contextual understanding.
• Improved scalability and performance of language processing.

May 20, 2024 - Updated the Knowledge Base Builder

• Enhanced extraction algorithms for improved data parsing.
• Optimized KB construction speeds.
• Integrated new data sources for comprehensive chatbot training.
• Improved UI for easier knowledge-base management.

April 25, 2024 - AI Image Analysis

• Enabled multi-field data extraction from JSON.
• Added support for OpenAI, Claude, and Gemini image analysis.
• Implemented structured data saving from AI responses.

April 10, 2024 - Message Scheduling

• Implemented inbox message scheduling feature.
• Boosted productivity with timed message delivery.
• Improved follow-up management for ongoing conversations.

March 15, 2024 - Claude AI Integration

• Introduced Claude AI for more advanced conversational capabilities.
• Seamless integration with existing AI triggers.
• Automatic failover between AI providers for high reliability.
• Enhanced response quality for customer service automation.
• Dual AI provider support ensures improved uptime.

February 20, 2024 - Google Gemini Integration

• Launched Google Gemini integration for advanced AI capabilities.
• Improved natural language processing.
• Added support for multiple AI providers.
• Greater flexibility in bot responses.

January 25, 2024 - Webchat Design Contest Winners

• Announced winners of the $2,000 Webchat Design Contest.
• Celebrated community-driven webchat designs.
• Highlighted creative customization across the platform.
• Encouraged ongoing innovation and best practices.