Blog

Language models are everywhere—OpenAI’s GPT, Anthropic’s Claude, Google’s Gemini, Grok, and more.

But how do you build a user-friendly chatbot that handles all your business needs?

Below, we’ll explore how you can do it without writing code, thanks to tools like Chatbot Builder AI.

You’ll see how to rely on a single agent for simple tasks, switch to a visual flow for more complex logic, or even add multiple specialized 'agents' (or 'assistants') if things get really big.

Core Concepts of AI Agents and Assistants

Here’s a quick breakdown of the essential terms:

1. Start Small with a Default Agent

For basic interactions, a Default Agent is often all you need. A single AI model (e.g., GPT, Claude) that handles everything using your 'custom instructions.' Perfect for straightforward Q&As or basic customer service.

Why Choose Default Agents?

• Simple Setup: Write instructions tailored to your business.
• Flexibility: Easily update responses as new needs arise.
• Efficiency: Manage queries with minimal effort.

2. Scale Up with a Default Flow

A step-by-step, no-code 'flow' you create in Chatbot Builder AI. Perfect if you need branching logic, multiple steps, or want to mix multiple language models in one conversation.

• Branching Logic: Tailor responses based on user choices.
• Multi-step Interactions: Collect and verify user data across steps.
• Multi-LLM Use: Combine models like GPT for text creation and Claude for simplification.

3. Advanced Functionality with AI Agents and Assistants

A specialized bot that handles a specific task—like refunds, sales, or tech support. Similar to an AI Agent, but with its own internal knowledge base (e.g., your company’s policy docs).

• A Sales Agent excels in upselling products.
• A Refund Assistant handles policy-driven refunds.
• A Support Agent troubleshoots technical issues.

Using a Swarm of AI Agents ensures smooth transitions between agents, keeping conversations relevant and focused.

4. Integrating Multiple Language Models

Combine the strengths of GPT, Claude, Gemini, and Grok for unparalleled performance. For example:

• Use GPT for initial queries.
• Pass to Claude for simplification.
• Leverage Gemini for in-depth data analysis.

5. No Coding, No Problem

Whether you need a single agent or a swarm of specialized ones, Chatbot Builder AI enables you to build and scale with ease.

No Coding Required: Whether it’s a single agent or a swarm of specialized ones, Chatbot Builder AI gives you a drag-and-drop environment to make it happen quickly and easily.

Ready to Build Your AI Empire?

Chatbot Builder AI empowers businesses to thrive in the AI-driven world of 2025.

In short, start small. If that covers your needs, great! If not, scaling up to bigger flows or multiple agents is just a few clicks away.

💡 New to Default Flows?
Check out our 2024 Default Flow Playlist to understand the basics of building AI chatbots.

👉 Sign Up for Free Today and start building smarter chatbots in just minutes.